Using Zendesk to solve a customer request
On Zendesk you can view urgent requests, concerns, or complaints that a customer may have and respond to them in real-time!
Let’s go through the steps to solve a customer request together!
Step One: Receiving The Request
Step Two: Opening the Customer Request
Open your Zendesk Customer tab in the top left-hand corner this will allow you to see all request and customer tickets
Step Three: Viewing Customer Conversations
When using Zendesk all your customer conversations will be presented the same, front and centered. This makes it easy to navigate through your different requests/tickets and view the customer conversations.
Step Four: Responding To The Customer Request
Once you have opened and viewed your customer request you will be able to type your response to the customer.
Step Five: Hitting Submit
After you have typed out your response to the customer request you are ready to hit submit!
Step Six: You Successfully Solved A Customer Request!
Once you have submitted your response you will be able to view your entire conversation with the customer from start to finish.
You can also organize these conversations by creating subcategories to store the conversations!